Refund policy


Return and Refund Policy

Change of Mind Returns 

Eligibility:

We accept returns on items that are unused, unopened, and in their original condition, within 14 days after the item has been received. Customers will be required to pay the shipping fee through their chosen courier service. If return is eligible, you will receive a partial refund of 80%.

Ineligible items:

Certain items that are ineligible for 'Change of Mind Returns' include, but not limited to:

  • Items that have been used
  • Items with broken seals
  • Personalised or custom-made items

 

Damaged, Defective or Missing Items

If your item arrives damaged or defective, please contact us as soon as possible within 28 days after receiving your order with photographic proof of damaged product. Instructions for return process will be sent to you. Item(s) will then be inspected by our fulfilment and customer service teams. Once proven, we will offer a full refund or replacement.

For missing or incorrect items, please notify us as soon as possible so we can rectify the issue.

 

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they are processed for shipment. Once your order has been shipped, the return and refund policy will apply.

 

 

Return Process

1. Contact Us:

To initiate a return, please email our customer support team at ecom.nmm@gmail.com with your order number and reason for return. We’ll provide you with return instructions and a return authorisation.

2. Return Shipping:

Customers will be responsible for the cost of shipping if: 

  • If return is due to a change of mind

Cost of shipping will be covered by us if eligible for requirements below, which include:

  • If return is due to a mistake made by us (e.g, wrong / damaged item) 

3. Inspection:

Once we receive your returned item(s), they will be inspected. If the item meets the return criteria, we will proceed with your refund or replacement.

 

 

Refunds

If your return is accepted, we will process your refund within 3-5 business days. Refunds will be credited to the original payment method used at the time of purchase.

Ineligible Refunds:

If items are returned in a used or damaged condition without informing us, the return will be denied.


Contact Us:

If you have any questions or need assistance with your return or refund, please reach out to our customer support team:

  • Email: ecom.nmm@gmail.com